General Terms and Conditions (GTC)
§ 1 Scope of Application
These General Terms and Conditions (hereinafter "GTC") apply to all business relationships between uilivery – UI/UX Design Agency, [Insert Company Name], Vorgartenstraße 206B, 1020 Vienna (hereinafter "Agency") and the client (hereinafter "Customer"). Deviating conditions of the customer are not recognized unless the agency expressly agrees to their validity in writing.
§ 2 Subject of the Contract
The agency provides services in the areas of UI/UX design, user interface design, user experience conception, graphic design, web design, and related digital design services. The exact scope of services is determined by the respective offer or order confirmation.
§ 3 Offer and Conclusion of Contract
Offers from the agency are non-binding and without obligation, unless they are expressly marked as binding. A contract is only concluded through the written order confirmation of the agency or by the start of the provision of services. Oral collateral agreements require written form to be effective.
§ 4 Scope of Services and Duty to Cooperate
The scope of services is determined by the respective offer. Changes and extensions to the scope of services require a written agreement and may lead to an adjustment of the remuneration and delivery times.
The customer is obliged to provide all documents, information, and access required for the execution of the order in a timely and complete manner. Delays caused by a lack of cooperation on the part of the customer are not the responsibility of the agency.
§ 5 Prices and Payment Conditions
All prices are in Euro (€) plus the statutory value-added tax, unless otherwise stated. The remuneration is based on the respective offer.
Unless otherwise agreed, the following payment conditions apply:
- 50% upon placing the order (down payment)
- 50% upon completion and delivery of the service
Invoices are payable without deduction within 14 days of the invoice date. In the event of a payment default, default interest of 9.2 percentage points above the base interest rate will be charged.
§ 6 Delivery Times and Deadlines
Delivery dates and deadlines are only binding if they are expressly confirmed as binding by the agency. Compliance with delivery deadlines requires the timely and complete fulfillment of the customer's duty to cooperate. Delays due to force majeure or unforeseeable circumstances entitle the agency to an appropriate extension of the delivery period.
§ 7 Acceptance and Approval
The customer is obliged to check the services rendered within 10 working days of delivery and to report any defects in writing. If no complaint is made within this period, the service is deemed to have been accepted. Minor deviations from the order do not entitle the customer to refuse acceptance.
The number of revision rounds included in the price is determined by the respective offer. Additional revisions will be charged on a time and material basis.
§ 8 Copyright and Rights of Use
The copyrights to all works created by the agency (e.g., designs, concepts, graphics) remain with the agency. The agency grants the customer the non-exclusive, perpetual, and worldwide right to use the services for the contractually agreed purpose. Any further use requires the express written consent of the agency and may be subject to additional remuneration.
Unapproved drafts and concepts remain the property of the agency and may not be used by the customer.
§ 9 Warranty and Liability
The agency guarantees that the services rendered correspond to the agreed scope of services. Defects must be reported in writing without delay. The agency has the right to make improvements within a reasonable period.
The liability of the agency is limited to intent and gross negligence. Liability for slight negligence is excluded, as far as legally permissible. In any case, liability is limited to the amount of the respective order value. Liability for lost profits, consequential damages, or indirect damages is excluded.
§ 10 Confidentiality
Both parties undertake to keep all confidential information obtained in the course of the cooperation secret and to use it only for the purposes of the order. This obligation continues to exist even after the termination of the contractual relationship.
§ 11 Termination and Cancellation
The customer can terminate the order in writing at any time. In this case, all services rendered up to the time of termination must be remunerated. In addition, the agency is entitled to a cancellation fee of 25% of the outstanding order value.
The agency can terminate the contract for good cause, in particular in the event of a payment default by the customer of more than 30 days.
§ 12 Data Protection
The processing of personal data is carried out in accordance with the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG). Further details are regulated in our Privacy Policy.
§ 13 Final Provisions
Austrian law applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction for all disputes arising from or in connection with this contract is Vienna. Should individual provisions of these GTC be or become ineffective, the effectiveness of the remaining provisions shall remain unaffected. The ineffective provision shall be replaced by an effective provision that comes closest to the economic purpose of the ineffective provision.
As of: February 2026
